iPhone OS 3.0 Wifi issues? Apple Releases Support Document


By
Posted on Friday July 10th, 2009 / 20:48

Μετά το update του iPhone OS 3.0 πολλοί χρήστες αναφέρουν προβλήματα διασυνδεσιμότητας μέσω του WiFi τόσο από το iPhone 3G όσο και από το iPhone 1st Gen.

Η Apple αποφάσισε να απαντήσει στα προβλήματα των χρηστών, στο support section του website της:

iPhone WiFi issues

Symptoms

* The device shows no Wi-Fi address or Bluetooth address (Tap Settings > General > About and scroll down to Wi-Fi Address or Bluetooth).
* iPhone or iPod touch appears to be connected to a Wi-Fi network but cannot use Wi-Fi for checking email, surfing the Internet, or other data transactions.
* iPhone or iPod touch showing Wi-Fi or Bluetooth icon on device as grayed out.
* iPhone not able to pair with Bluetooth device or accessory.
* When you tap Settings > Wi-Fi and then tap next to the network, no values or entries for IP Address, Subnet Mask, Router, or DNS appear.

This can happen if, during the initial setup of the iPhone or iPod touch or after performing a software update or restore using iTunes, no Wi-Fi or Bluetooth address was registered.

Products Affected

iPhone, iPod touch, iPhone 3G, iPod touch (2nd generation)

Resolution

First, sync your iPhone or iPod touch to iTunes to backup your user information, Contacts, Calendar, and other data. Then try the following steps in order:

One

On the device, tap Settings > General > Reset > Reset Network Settings. Check to see if the device now displays the Wi-Fi address or Bluetooth address (tap Settings > General > About and scroll down to Wi-Fi Address or Bluetooth). If there is a Wi-Fi address and a Bluetooh address, then you’re done with these steps and you can resync your settings and your media using iTunes.

If there’s still no Wi-Fi address or Bluetooth address, then continue to step two.

Two

On the device, tap Settings > General > Reset > Erase All Content and Settings. Check to see if the device now displays the Wi-Fi address and Bluetooth address (tap Settings > General > About and scroll down to Wi-Fi Address or Bluetooth). If there is a Wi-Fi address and Bluetooth address, then you’re done with these steps and can resync your settings and your media using iTunes.

If there’s still no Wi-Fi dddress or Bluetooth address, then continue to step three.

Three

1. Restore the iPhone or iPod touch software (this erases all data on the device) using iTunes (see article 305744 for additional assistance).
2. After the restore is complete, sync your previous settings (mail settings, text messages, notes, call history, contact favorites, and so on).
3. Now see if your device shows a Wi-Fi address and Bluetooth address (tap Settings > General > About and scroll down to Wi-Fi Address or Bluetooth).

If there is a Wi-Fi address and Bluetooth address, then you’re done with these steps. If there is no Wi-Fi address or Bluetooth address, then continue to step four.

Four

If there is no Wi-Fi address or Bluetooth address listed after doing the above steps, then your iPhone or iPod touch may need to be repaired. See the iPhone Service FAQ or iPod Service FAQ for additional service information.

Συζήτηση στο forum: iPhone OS 3.0 Wifi issues? Read this…

About Vasilis Ananiadis

Ο ζωντανός θρύλος της Ελληνικής blogόσφαιρας, ο αβυσσαλέος master του SEO, o πρίγκηπας των Social Media, ο τυφώνας των Web Startups, ο οργασμός της ιντερνετικής επιτυχίας. Τώρα και στο twitter: @vananiadis

Tags: ,




Comments are closed.